Bought a couple a new phones. Great service with informative answers would recommend this store, both phones working great an suit purpose.
Helpful. They sort out my problem quickly
Very helpful staff and all questions answered. It is in the middle of a walkway, and staff have no privacy or opportunity for a quiet break to themselves, or to sit down. It's like a market stall and I don't thing it's fair on the employees, especially considering they are an invaluable and knowledgeable service to those with Samsung products. We are better than this Australia.
Horrible customer service from 1 particular employee at the Fountain Gate store. Rushed over there yesterday at 4:30pm because my phone had become so hot that it was untouchable and I could not use it. There was a bigger guy working there who was extraordinarily rude and arrogant, grabbed my phone, looked at something & said something about my screen... when I asked for clarification because I didn't understand nor had he explained what I should do - he was short with me, handed it back & said I need to back it up then come back, I asked how to back it up & he grunted like I'd asked the most stupid question, proceeded to rushedly tell me something without answering any of my questions then told me I need to make an appointment and to not just come back without one. Phone is still over heating & the next available appointment that suits me with full time work isn't until Friday, so am I supposed to be phone less? What an absolute waste of money, should've never switched from Apple! At least there customer service has 100% of the time been fantastic, whether as a walk in or booking.
Had an appointment for 9 am but was early. Vinny was very helpful and look after us straight away.I was impressed with vinnys customer service. The whole experience was easy and not stressful. Thanks guys
Samsung is an Australian Electronics Store based in Warren, New South Wales. Samsung is located at 25-55 Overland Dr, Narre Warren VIC 3805, Australia.
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